98pka Frequently Asked Questions

98pka requires a valid CNIC (Computerised National Identity Card) for identity and age verification. You may also be asked to submit a recent utility bill or bank statement as proof of address. KYC is mandatory before your first withdrawal and is processed within 24 to 48 hours. All documents are handled securely under our privacy policy.

The minimum age to register and play at 98pka is 21 years. This is a strict requirement under our international gaming licence and Pakistani responsible gaming guidelines. Age is verified through CNIC during the KYC process. Any account found to belong to a player under 21 will be immediately suspended and all funds returned.

Go to the 98pka Login page and click the "Forgot Password" link below the login form. Enter the mobile number or email address linked to your account. You will receive an OTP or a password reset link within a few minutes. Follow the instructions to set a new password. If you still cannot access your account, contact our 24/7 live chat support.

No. 98pka strictly allows one account per person, per CNIC, per device, and per household. Duplicate accounts violate our Terms and Conditions and will result in all accounts being permanently closed with winnings forfeited. If you have accidentally created a duplicate, contact support immediately to have the extra account removed before any penalty is applied.

To close your account permanently, log in and go to Account Settings, then select Close Account. Alternatively, email [email protected] or use live chat. Any remaining balance will be transferred to your verified EasyPaisa or JazzCash account within five business days. If you are closing your account because of gambling concerns, consider self-exclusion first so we can provide appropriate support.

Log in to your 98pka account and navigate to the Cashier section. Select EasyPaisa as your payment method, enter the amount you wish to deposit in PKR, and confirm. You will receive a payment prompt on your registered EasyPaisa mobile number. Approve the transaction and the funds appear in your 98pka wallet instantly — no waiting, no fees.

The minimum deposit at 98pka is PKR 500 for EasyPaisa and JazzCash. For bank transfers via HBL, UBL, or Meezan Bank, the minimum is PKR 1,000. Crypto deposits in USDT have no fixed PKR minimum but require at least 5 USDT per transaction. These low thresholds make 98pka accessible to players across Pakistan regardless of budget.

JazzCash withdrawals on 98pka are typically processed within 15 to 60 minutes once your KYC verification is complete and the withdrawal has passed our standard security review. During peak periods — like PSL match days — processing can take up to a few hours. There are no fees charged by 98pka on JazzCash withdrawals, though your mobile wallet provider may apply their standard charges.

98pka does not charge any platform fees on deposits or withdrawals for EasyPaisa, JazzCash, or bank transfers. However, your bank or mobile wallet provider (EasyPaisa, JazzCash, HBL, UBL, Meezan Bank) may apply their own service charges as per their standard fee schedule. For crypto (USDT) withdrawals, standard blockchain network fees apply and are deducted from the transferred amount.

The standard daily withdrawal limit at 98pka is PKR 200,000 for EasyPaisa and JazzCash. For bank transfers via HBL, UBL, or Meezan Bank, the daily limit is PKR 500,000. High-volume players with fully verified accounts and a strong transaction history can apply for a higher withdrawal limit by contacting our support team.

Yes. 98pka accepts bank transfers from all major Pakistani banks including HBL, UBL, Meezan Bank, and Allied Bank. Select Bank Transfer in the Cashier, choose your bank, and follow the IBFT instructions provided. Bank transfer deposits are credited to your 98pka account within one to three business hours. Ensure the transfer is made from an account registered in your own name to avoid verification delays.

98pka offers a wide selection of slot games ranging from classic three-reel fruit machines to modern video slots with multiple paylines, bonus rounds, and progressive jackpots. Popular titles include Midas Fortune — our featured jackpot slot — along with dozens of other high-RTP games from certified international providers. All slots on 98pka use audited Random Number Generators to guarantee fair outcomes on every spin.

98pka offers comprehensive cricket betting markets covering Test matches, One-Day Internationals, T20Is, and domestic tournaments including the PSL. You can bet on match winners, top batsmen, total runs, wickets, and dozens of in-play markets updated ball by ball. Simply visit the Cricket section, select your match, choose your market, enter your stake in PKR, and confirm your bet slip.

Absolutely. PSL (Pakistan Super League) is one of the most popular betting events on 98pka each year. We cover all PSL matches with pre-match and live in-play markets including match winner, top run scorer, highest wicket taker, total sixes, and much more. Enhanced odds are frequently available for marquee PSL fixtures between teams like Lahore Qalandars, Karachi Kings, and Peshawar Zalmi.

Yes. All live casino games on 98pka — including those powered by Ezugi Live — are streamed in real time from certified studios with professional dealers. Game outcomes are independently audited for fairness. Your connection is secured with SSL encryption and your funds are held in a segregated account. 98pka operates under an international gaming licence, which requires ongoing compliance with strict security and fairness standards.

Yes. The entire 98pka platform is optimised for mobile browsers on Android and iOS devices. You can access all games — slots, live casino, cricket betting, and Ezugi Live tables — directly through your smartphone browser without downloading any app. The mobile interface is fast, responsive, and works smoothly on standard Pakistani mobile data connections including 4G networks from Jazz, Zong, and Telenor.

98pka offers a welcome bonus for new players on their first deposit. The bonus is credited automatically to your account once your qualifying deposit is processed — no promo code is required. Bonus amounts and percentages vary based on the current promotion. Always check the Promotions page after logging in for the latest welcome offer details and any specific terms that apply.

Wagering requirements specify how many times you must bet your bonus amount before the bonus funds convert to withdrawable cash. For example, a PKR 5,000 bonus with a 20x wagering requirement means you need to place PKR 100,000 in total bets before withdrawal is permitted. At 98pka, wagering requirements are clearly stated for every bonus offer. Bets placed on slots, live casino, and sports betting may contribute at different percentages — always read the individual bonus terms.

Yes. All bonuses at 98pka carry an expiry period, which is stated in the individual bonus terms. Typically, welcome bonuses and free spins must be used within 7 to 30 days of being credited. If the wagering requirements are not completed within the expiry window, the bonus and any associated winnings are removed from your account. Make sure to check the expiry date when claiming any 98pka promotion.

Yes. 98pka rewards regular players through a tiered loyalty programme. As you play, you accumulate points that unlock higher tiers with benefits including cashback on losses, faster withdrawal processing, dedicated account managers, and exclusive PKR bonuses. The programme is open to all verified players aged 21 and above. Log in to your account and visit the Loyalty section for your current tier status and point balance.

98pka operates under an international gaming licence issued by a recognised offshore regulatory authority. The platform complies with the responsible gaming, anti-money laundering, and player protection requirements of that licence. All games are certified for fairness by independent auditors. Players from Pakistan access 98pka under the terms of that international licence. We recommend all players review our Terms and Conditions for full details.

To self-exclude, log in to your 98pka account and go to Account Settings, then Responsible Gaming, and select Self-Exclusion. Choose a period ranging from 6 months to permanent. Your account is locked immediately, all marketing is stopped, and re-registration under the same CNIC is blocked for the full exclusion period. You can also request self-exclusion instantly via 24/7 live chat or by emailing [email protected].

Yes. 98pka provides daily, weekly, and monthly deposit limits that you can set directly from your account dashboard under Responsible Gaming. Limits take effect immediately when reduced. If you wish to increase a limit, a 24-hour cooling-off period applies to prevent impulsive decisions. These tools are available to all players at 98pka free of charge and can be adjusted at any time within the rules above.

98pka customer support is available 24 hours a day, 7 days a week. The fastest way to reach us is through the Live Chat feature on the website, which connects you to a trained support agent in seconds. You can also email us at [email protected] for non-urgent queries. Our team is fully bilingual and familiar with all aspects of the platform including EasyPaisa payments, cricket betting, and account issues.